A wise man once called the NHS a great machine, and it’s just that; although people think of the doctors and the nurses, the hospitals, and the pharmacies, each of these is just one small component in a clockwork toy. There are a thousand other pieces that keep it moving: the hospital porters, the pharmacists, the radiologists, the GPs, the paramedics… the list goes on and on.
This article is for just a few of those unsung heroes: thank you from all of us.
The paramedics are the first port of call when things go wrong. They’re the first people on the scene, and they see some truly awful things. They deal with people who are frightened and confused, offering them not only their knowledge and expertise, but also their empathy, compassion and kindness, comforting them in what can be very difficult and scary situations. Their job can be dangerous, yet this never stops them from wading in and doing their best to help those who are in need. Without them, the healthcare industry would be devoid of some of its brightest and most treasured stars.
Even doctors make mistakes, especially when they’re under pressure, and it can be hospital pharmacists that are the ones to step in and save lives. Patients see little of them, but it’s their job not only to make up and dispense prescriptions, but also to check the dosage and patient records to ensure that the doctors have prescribed medication that’s safe and will aid a swift and speedy recovery.
The Service Improvement Teams
Doctors and nurses may be the front of house faces of the NHS, but there is also an awful lot going on behind the scenes. Some of the key people fulfilling these roles are those who work in service improvement teams. It’s their job to ensure that patients and staff are happy with the treatment they’re receiving, and to work on making things better when problems arise.
The receptionists are often the first people that patients see when they check themselves in. In many cases, they’re frightened or scared, and it can be hard for them to provide the information they need to. It is the perseverance and kindness of reception staff that can help to coax vital information out of patients and family members, and without them the NHS would not be half as welcoming.
The Delivery Teams
Another asset to the NHS at work behind the scenes are the many administrators and delivery services that keep the health service stocked. Without their hard work, equipment would run out, vital documents wouldn’t reach the places that they needed to be, and that great big machine that we like to call the NHS would simply fall apart.
To all of you and every other unsung hero, thank you from the bottom of our hearts.